Privacy Policy

Murillo’s Tile & Marble

Effective Date: January 20, 2026

Murillo’s Tile & Marble ("Murillo’s," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request an estimate, contact us, or use our services, including our mobile messaging (SMS/MMS) communications.

1. Scope

This Policy applies to information we collect:

• Online (website, forms, email, SMS/MMS)
• Offline (phone calls, in-person estimates, job sites)

This Policy does not apply to third-party websites or services that we do not control.

2. Information We Collect

Information you provide directly

• Name
• Email address
• Phone number
• Mailing or service address
• Project details and measurements
• Photos, plans, or documents you share
• Payment and billing information
• Communications with us (calls, emails, texts)

Information collected automatically

• IP address
• Browser/device type
• Cookies and usage data
• Pages viewed and timestamps

Inferences

• Preferences, project interests, and service history derived from interactions

We collect information directly from you, automatically through cookies and analytics tools, and from service providers that help us operate our business.

3. How We Use Information

We use personal information to:

• Provide estimates and consultations
• Schedule appointments and installations
• Perform fabrication and construction services
• Communicate project updates
• Send invoices and process payments
• Provide customer support
• Improve our website and services
• Maintain safety and security
• Comply with legal requirements

We do not use your information for unrelated purposes without your consent.

4. Mobile Messaging (SMS/MMS) Communications

By providing your mobile number and opting in through our website, forms, or verbally, you consent to receive text messages from Murillo’s Tile & Marble regarding:

• Estimates
• Scheduling and appointment reminders
• Project updates
• Service notifications
• Billing or customer service communications

Message frequency varies. Message and data rates may apply.

Opt-out: Reply STOP to unsubscribe
Help: Reply HELP or contact us directly
Eligibility: You must be the account holder or authorized user
Carriers: Not responsible for delayed or undelivered messages

We do not sell, rent, or share mobile numbers with third parties for marketing or promotional purposes. Opt-in data and messaging consent are used only to provide our services.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate our website
• Remember preferences
• Analyze website performance
• Improve user experience

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

6. How We Share Information

We may share information only when necessary with:

Service providers

Companies that help us operate our business (e.g., hosting, payment processors, scheduling software, messaging platforms, subcontractors). These providers are contractually required to protect your information.

Legal and safety reasons

If required by law, court order, or to protect our rights, property, or safety.

Business transfers

If our business is sold or merged, information may transfer subject to this Policy.

We do not sell or rent personal information.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain records
• Meet legal, tax, or accounting requirements
• Document consent for messaging communications

When no longer needed, information is securely deleted or anonymized.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices

Access or Update

You may request access to or correction of your personal information.

Email communications

You may opt out of promotional emails at any time.

SMS/MMS

Reply STOP to opt out of text messages.

Cookies

Adjust your browser settings to manage cookies.

To exercise any of these rights, contact us using the details below.

10. California Privacy Notice

If you are a California resident, you may have the right to:

• Know what personal information we collect
• Request deletion
• Correct inaccurate information
• Limit use of sensitive information (where applicable)
• Opt out of certain sharing

We do not sell personal information and do not share mobile numbers for advertising.

To exercise your rights, contact us. We will verify your request and respond as required by law.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

12. International Users

Our services operate in the United States. If you access our services from outside the U.S., you consent to the transfer and processing of your information in the U.S.

13. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above reflects the latest version. Continued use of our services indicates acceptance of changes.

14. Contact Us

Murillo’s Tile & Marble
8295 Beech Ave, Suite B
Fontana, CA 92335
Phone: (951) 906-8288

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